1. Identification and scope
The Novaly website is operated by NOVALY S.A.C., with RUC (Taxpayer ID) No. 20610879048 and registered address at Jr. Tumán Collasuyo 275, Urb. Centro Comercial Monterrico, Santiago de Surco, Lima, Peru.
You can contact us at info@novaly.com.pe.
These terms govern the use of the website, its content and its features. They do not replace the specific terms of contracted services.
2. Information and contracting
The website presents our services, solutions and experience, and allows you to make inquiries and schedule meetings.
Descriptions are general in nature. The scope, price, timeline and commitments of each service are set out in the corresponding proposal or contract.
Making an inquiry or booking a meeting does not, by itself, create a contract, an obligation to pay or a commitment to purchase services.
The foregoing does not limit the obligations that legally apply to Novaly regarding the information and advertising it publishes.
3. Permitted use
You must use the site lawfully and with respect for the rights of third parties.
The following is not permitted:
- Accessing systems, accounts or information without authorization.
- Introducing malicious content or interfering with the service.
- Impersonating others or using third-party data without authorization.
- Carrying out fraudulent, unlawful or abusive activities.
- Attempting to obtain other users' data or confidential information.
- Using automated tools that compromise availability or security.
We may take proportionate measures to prevent or stop such uses, without restricting rights that legally belong to the user.
4. Service through artificial intelligence
Novi is an artificial intelligence assistant that provides information about Novaly and makes it easier to schedule meetings with our team.
Its responses may contain errors or omissions. You can request human assistance by writing to info@novaly.com.pe or through our contact channels.
Novi's responses do not, by themselves, constitute a binding offer or a contractual acceptance. They do not replace confirmation by an authorized representative regarding prices, discounts, scope or commitments.
Do not share passwords or unnecessary sensitive or confidential information.
Novaly retains the responsibilities that apply to it for operating the assistant. The automated nature of its responses does not constitute a general waiver of liability.
5. Demonstrations and results
Simulations and demonstrations identified as such show illustrative capabilities.
How a solution performs depends on the contracted scope, its configuration, the integrations and the data available.
The results of case studies and testimonials correspond to specific circumstances. They do not guarantee identical results for other organizations, nor do they replace contractual commitments.
6. Scheduling
To book meetings, we may ask for your name, email address, company and availability.
Bookings are subject to availability and confirmation. If we need to change them, we will endeavor to let you know in a timely manner.
Scheduling and follow-up communications will be carried out in accordance with the Privacy Policy and the preferences you share with us.
7. Intellectual property
The content and developments on the website belong to Novaly or are used with authorization.
You may view them and share links for informational purposes. Their reproduction, modification or commercial exploitation requires authorization, except for uses permitted by law.
Third-party trademarks and logos belong to their respective owners. Their appearance does not grant visitors any rights over them.
8. External services
We may provide links or access to third-party services, such as WhatsApp and Calendly, which are subject to their own terms.
We do not control their sites and cannot guarantee their availability. This does not exclude Novaly's obligations in selecting and integrating providers or with respect to processing under its responsibility.
9. Availability and liability
Interruptions may occur due to maintenance, failures or external circumstances. We will take reasonable measures to manage situations that are within our control.
These terms do not exclude liabilities that cannot be legally limited, nor do they affect rights granted to users.
The liability and service levels of contracted solutions will be determined in their respective agreements, in accordance with applicable law.
10. Personal data
The Privacy Policy explains what information we collect and how we use it.
Accepting these terms is not equivalent to a general authorization to process personal data, nor does it replace the specific consents required.
11. Contracted services
Projects involving artificial intelligence, software and cloud development, continuity management and support, and analytics and data are governed by specific proposals and contracts.
Changes to these terms will not, by themselves, modify contracts in force.
12. Changes
We will publish updated versions together with their date.
Changes will not have retroactive effect on situations or rights already established. If any change requires express acceptance, we will request it.
13. Inquiries and complaints
You can send inquiries and issues to info@novaly.com.pe.
Consumers may use the Libro de Reclamaciones (Complaints Book) where applicable, without limiting their right to go to Indecopi or other competent authorities.
14. Governing law and disputes
Peruvian law applies, without prejudice to the mandatory rules and rights that apply to the user.
Disputes will be handled by the competent authorities in accordance with the applicable legal rules. No waiver of rights or acceptance of a jurisdiction that contradicts those rules is required.
See also: Privacy Policy