NoliaAI Speech Analytics · Conversation analystEvery call, turned into actionable data
Analyze 100% of your conversations, not just a sample. Detect sentiment, compliance and opportunity patterns your team can’t see.
100%
Calls analyzed
Real-time
Processing time
4
Key metrics
Analysis capabilities
Deep extraction of structural and semantic data from every interaction.
Sentiment analysis
Positive, neutral and negative sentiment rate per conversation.
Conversion tracking
Conversion rate by campaign, agent and contact reason.
Duration metrics
Average talk time, silences and overlaps.
Keyword detection
Critical terms, competitors and promises detected automatically.
Script compliance
Verification of the mandatory script, agent by agent.
Critical alerts
Immediate alerts for risky conversations or serious complaints.
How it works
We connect your recordings
Integration with your PBX or audio repository.
We transcribe and tag
Transcription with speaker diarization and semantic classification.
Reports and alerts
Dashboards per campaign and automatic alerts to the supervisor.
Integrates with
Genesys
Avaya
Asterisk
Own recordings
API